FAQ

Great question! It's all about collaboration. First, we'll have a chat to really understand your business, your goals, the specific tasks you need help with, and even your working style. Based on that, we dive into our pool of talented VAs – folks who not only have the skills but also align with our culture and passion for service – and find the perfect match for you. We want it to feel like a natural extension of your team!

Our awesome team operates mainly from various locations across the Philippines. We pride ourselves on tapping into the highly skilled, dedicated, and fluent English-speaking talent pool here. This allows us to offer top-notch support often more cost-effectively than hiring locally in many other countries, while ensuring excellent communication and a strong work ethic.

Collaboration is key! You can communicate with your VA through your preferred channels – email, Slack, project management tools (like Asana, Trello, ClickUp), video calls, phone calls – whatever works best for you. We encourage regular check-ins to ensure smooth workflow and clear communication. Assigning tasks can be as simple as sending an email, adding tasks to a shared project board, or hopping on a quick call. We'll help you set up a system that's efficient and easy.

We take this very seriously. All our VAs sign comprehensive Non-Disclosure Agreements (NDAs). We provide ongoing training on data security best practices, and we work with clients to ensure secure access to necessary tools and information (using things like password managers and secure file sharing). We're committed to protecting your sensitive business information as if it were our own. You can also review our Privacy Policy for more details.

We believe in flexible and transparent pricing. We typically offer hourly packages or dedicated VA options based on your needs and the number of hours you require per month. The best way to get accurate pricing is to hop on a quick discovery call with our Business Development Manager so we can understand your specific requirements. Let's chat!

We understand that things come up! We have clear processes in place to handle VA absences smoothly, always keeping you in the loop:

• For unexpected absences (like sick leave): We encourage VAs to make up the hours missed (as unpaid makeup hours) to ensure your work gets completed. Your dedicated Operations Manager will work closely with you and your VA to help schedule these makeup hours conveniently once your VA returns.

• For planned vacations (paid or unpaid): We believe in proactive planning! Your VA will discuss any vacation requests with you at least two weeks in advance. These requests require your approval. Once approved, your VA and their Operations Manager will collaborate with you to identify and prioritize essential tasks that need to be completed before the leave begins, ensuring minimal disruption to your workflow.

Our goal is always clear communication and seamless collaboration, even when unexpected things happen!

That's a great question! While hiring directly or using freelance platforms can work for some, partnering with Reveah CX offers some awesome advantages, especially for busy startups and solopreneurs:

We Handle the Heavy Lifting: Forget spending hours sifting through applications and interviewing! We handle the entire recruitment process – vetting candidates, checking skills, and ensuring they align with our culture and passion for service. This saves you significant time and reduces hiring risks.

The Perfect Match: We take the time to understand your specific needs and company culture. Then, we leverage our knowledge of our VA team's diverse skills and personalities to find the best possible collaborative partnership for you.

Built-in Support & Oversight: You don't just get a VA; you get a dedicated Operations Manager! They provide ongoing support to both you and your VA, help manage performance, and ensure everything runs smoothly. It's like having an extra layer of partnership and quality assurance built right in.

Reliability & Structure: While we encourage strong relationships with your dedicated VA, our agency structure provides more stability than relying on a solo freelancer. If issues arise or transitions are needed, your Operations Manager is there to facilitate and ensure continuity (as discussed in our absence policy Q7).

Access to Skilled Talent: We tap into the fantastic, highly skilled talent pool right here in Davao City, Philippines. Our VAs are known for their strong work ethic, excellent English proficiency, and dedication.

Simplified Admin: We handle the VA's payroll, HR, and administrative aspects, so you can focus purely on integrating them into your workflow and growing your business.

Focus on Growth: Ultimately, partnering with us lets you delegate effectively and confidently, freeing up your valuable time to focus on core business strategies and achieving your growth goals.

It's easy! Just reach out to us through our contact form. Book a Discovery Call Now!

We'll schedule a chat to discuss your needs, answer any more questions you have, and start the process of finding your perfect VA partner!